Driver FAQS

1. Make sure the accident scene is safe for you and immediately call 111 if someone is injured.

2. Don’t admit liability.

3. Collect the following information:

4. Call Interleasing on 0508 629 942 and we’ll give you the best advice we can offer for your situation. This could include information you need for other parties, your vehicle’s insurer and information on any statutory requirements that may apply.

When the accident scene has been cleared, we will arrange towing for your vehicle and a replacement vehicle or taxi, if necessary, so you can complete your journey. This service is available 24 hours a day, 7 days a week.

If roadside assistance is included in your lease and you break down, or you need roadside assistance contact us on 0508 629 942.

We can also arrange for roadside assistance for other vehicle problems, for example, if your keys are locked in the car, or a tyre needs changing.

If your vehicle can’t be restarted, we will arrange towing to the nearest Interleasing service centre. We can book a taxi or arrange one of our mini lease vehicles to get you to your final destination.

To help you hit the road without fuss your Interleasing vehicle will be delivered with a full tank of fuel (to a maximum of 75 litres).

If your organisation has elected for us to manage your fuel you will find an active fuel card in the glovebox of your new vehicle. Make sure all your fuel and oil is purchased from designated service stations with this card.

To assist us in providing timely reminders for servicing and lease-end management, as well as accurately manage and report your vehicle utilisation, record your odometer reading. If you make a mistake or need help, contact your fleet manager.

Important: Keep your fuel card in a safe place. If your card is lost or stolen, please call us 0508 629 942 to arrange a replacement. If the card is not reported as being lost or stolen you may be liable for costs charged to the card.

Payment of fines is the responsibility of the driver.

If we receive traffic or parking infringements on your behalf, they will be forwarded to either you or your employer along with any subsequent notifications.

Important: There are serious consequences for non-payment of fines. Further penalties will be incurred if you do not pay the fine by the date due. Further action can include increases in the fine value and if the fine remains unpaid, it could result in court action.

It’s part of our service to ensure your vehicle is always well-maintained.

For Interleasing-managed vehicles we may inform your fleet manager when your vehicle is due for a service. We can do this if we’re provided with recent odometer readings. Your vehicle’s on-board computer will be the best guide to let you know if the vehicle is due for a service. You should also ensure that the confirmation sticker from your last service indicating the next service date or mileage is attached to the windscreen above the driver’s seat.

Important: it’s the driver’s responsibility to ensure vehicles are presented for servicing on time, per the recommendations of the vehicle’s manufacturer, to ensure the car performs optimally and warranties are not void.

Please contact the nearest manufacturer dealership associated with your vehicle’s make and model to book a convenient time for your service and/or repairs.

If you are unsure where to take your vehicle call us on 0508 629 942.

Before your service

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• Contact the dealer or service centre to agree a suitable day for the service
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• Advise them your vehicle is managed by Interleasing

On the day of your service

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• Drop your vehicle at the dealer or service centre
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• Remind them that your vehicle is Interleasing-managed and inform them of any specific items you believe need to be addressed
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• Many dealers will offer courtesy drop-offs to bus and train stations, however If you need a replacement vehicle contact us on 0508 629 942 after speaking with your fleet manager

Collecting your vehicle after the service

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• Pick up your vehicle from the dealer or service centre
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• You don’t have to worry about paying – we will process all invoice and payments and liaise with your fleet manager

Yes, we have partnerships with the suppliers listed below for Interleasing-managed vehicles. Just make sure whenever you drop the vehicle off you let the supplier know it’s managed by Interleasing.

TYRES

For all tyre-related repairs and replacements, please contact the following suppliers listed. To maintain consistency, performance and safety, we require ‘like for like’ tyres to be fitted.

Bridgestone 0800 802 080

Beaurepaires 0800 305 060

Toyo 0800 993 344

Windscreens

If you break or damage your windscreen, please contact:

Smith & Smith 0800 483 388 or www.smithandsmith.co.nz/book-online

Please contact your fleet manager to obtain your insurance policy number for any windscreen claims.

BATTERIES

If you need to organise a replacement battery, please call us on 0508 629 942.

We handle the registration administration of Interleasing-managed vehicles. This means we will process and pay your registration.

Should your vehicle require a Warrant of Fitness or Certificate of Fitness, we’ll contact your fleet manager to advise that an inspection is necessary.

If you need to obtain information or enquire about the status of your vehicle’s registration, please call us on 0508 629 942.

Important: It is illegal to drive an unregistered car.

Your fleet manager will be in touch towards the end of your lease, to advise whether the vehicle will be handed back or retained, or whether you'll receive a replacement vehicle under a new lease.

REPLACEMENT VEHICLE

If you are to receive a replacement vehicle, we will arrange dealer delivery to a designated drop off point. We will take your old vehicle away.

RETURNING YOUR VEHICLE

If there is no replacement vehicle, we will work with your fleet manager to arrange where and when the vehicle should be returned.

When returning a vehicle please ensure you take all personal and company supplied items, this includes your corporate fuel card, and any other items that will need to be transferred.

If the vehicle is returned in a condition that is deemed outside of fair ‘wear and tear’, your employer may incur a restoration charge which you may have to pay. Be sure to keep your vehicle in good condition to avoid these extra charges.

Below are some common wear and tear areas that are reviewed when a vehicle is returned. For a full list of wear and tear conditions call us on 0508 629 942.

Common Wear and Tear Areas